SOSSEGO DESIGN LLC (DBA DUDASTOOL.COM) SHIPPING & RETURN POLICY

Basic Delivery

Basic Delivery includes drop off service by a carrier of Sossego’s choosing. Basic delivery does not include unpacking, assembly, or removal of packing materials. Sossego does not offer delivery to P.O. boxes, or to APO/FPO/DPO destinations.

Delivery for dudastool.com Items

Basic Delivery inside the contiguous United States for all in stock pieces offered on dudastool.com is $50 per piece. Items will deliver within 7-14 business days. Pieces are subject to availability at the time of order. Items that are “out of stock” will be replenished, but may not be available for delivery within 7-14 business days.

Non-Contiguous United States & International Delivery

Sossego works with various transportation partners to offer delivery outside of the contiguous United States. Clients in Alaska, Hawaii, US territories, and international locations, please contact Sossego at info@dudastool.com to determine whether we can deliver to your location. Shipping charges are determined via spot quotes at the time of the order. International customers are responsible for any applicable VAT, duties and/or import and export fees.

Returns

Sossego accepts returns of products sold on dudastool.com. Products must be returned in new condition, in original packaging or better, for exchange or store credit only. No refunds will be given. Returns are subject to a 25% restocking fee. All returns must be approved via a Return Authorization. To request a return, email orders@dudastool.com within 10 business days of delivery with your order information and the details of your return request. Further instructions will be provided with an approved Return Authorization and shipping label to return your goods. Customer is responsible for arranging pick-up for the return of goods, including repacking the item in its original packing material.  Return Authorizations must be received in original condition within 20 days from the original delivery date. Items not received in original condition or packaging will not be accepted.  Once the item(s) has been received into the warehouse and passed inspection by our receiving team, Customer Service will contact you with the details of your merchandise credit.

Custom Orders

All custom orders are final; no returns will be granted for custom orders.

Damage

In the event that a product incurs damage during transit, follow the below guidelines:

  • Do NOT refuse delivery or return to sender.
  • Save ALL materials and packaging.
  • Document and photograph the condition of the exterior and interior packaging.
  • Document and photograph the damage to the merchandise and its location.
  • Within 24 hours of delivery, file your incident claim on dudastool.com.
  • A customer service agent will contact you shortly after your claim has been received to review options.

To access the Incident Report form, go to the “Incident Report Form” link in the bottom footer of dudastool.com, and fill out the "Incident Report Form”. If you have any questions or have difficulties in submitting your photos, please contact us at orders@dudastool.com. Claims received past three (3) days from date of confirmed delivery via tracking code will not be eligible.

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